NSW Justice Victims Services
What is Victim Services Counselling?

Victims Services

The Approved Counselling Service (ACS) provides free individual counselling to people who have become victims of violent crime that occurred in NSW and aims to assist victims recover from the psychological and emotional impacts the crime has had on them. 

An initial 22 hours is available to primary, secondary victims and family victims and relevant family members. 

Once the allocation of hours is used, further hours can be approved where the victim and counsellor agree to this course and exceptional reasons are evident or the applicant was a victim of child sexual assault or child abuse.

What is a Work and Development Order?

Revenue NSW

If you’re not able to pay a penalty notice, court fine or a victim’s restitution order, and you meet the eligibility criteria, Revenue NSW can issue you with a work and development order (WDO).

A WDO enables you to reduce your fine by up to $1000 a month, by allowing you to participate in unpaid work, courses, counselling or treatment programs.

An approved sponsor organisation or health practitioner will need to agree to support your WDO activity and apply on your behalf.

NSW Revenue
Communities & Justice
What is Family Group Conferencing

Dept of Communities and Justice

From time-to-time, families have difficulties caring for their children and this can be for many different reasons. Family group conferencing is a way to bring family members together in a positive way with an impartial facilitator to make a plan for their child or young person.

Families have found family group conferencing to be a really helpful way to work out a plan that everyone has participated in and agrees to.

What is Step by Step?

Association of Children Welfare Agencies (ACWA)

Step by Step is a suite of training and assessment tools produced by ACWA. It is a competency-based assessment package including tools and a clear framework for making assessments of foster care applicants based on evidence of their skills.

It provides a systemic way to engage an applicant and share information with them, and guides the assessor to reach an informed decision about the applicant’s suitability for fostering.

Association of children's welfare agencies
NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.

They regulate NDIS providers, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.

Ageing & Disability Commission

The Ageing and Disability Commission has a clear purpose to raise:

  • Community awareness to reduce and prevent abuse, neglect and exploitation toward older people and adults with disability,
  • Receive and respond to reports or allegations of abuse, neglect and exploitation of an older person or adult with disability
  • Provide support and information to those in need and more…
Ageing & Disability Commission
Mental Health Line

The NSW Mental Health Line

The Mental Health Line is available to everyone in NSW and operates 24 hours a day, 7 days a week. Call 1800 011 511

It is staffed by mental health professionals who will ask questions to determine if you or, the person you are concerned about, needs ongoing mental health care and how urgently it is needed.

They can put you in contact with the most relevant mental health service for children, teens, adults and older people.

Beyond Blue

Beyond Blue has been providing supports and services to people in Australia for 20 years.

They are Australia’s most well-known and visited mental health organisation, focused on supporting people affected by anxiety, depression and suicide.
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Beyond Blue
National sexual assault domestic family violence consulting service

1800 Respect

1800RESPECT is a confidential service available 24 hours a day, seven days a week.

They provide support for:

  • People experiencing, or at risk of experiencing, sexual assault, domestic or family violence.
  • Their friends and family workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence


MensLine Australia


MensLine Australia is the national telephone and online support, information, and referral service for men with family and relationship concerns.

The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.

They provide support for issues like:

  • Anxiety
  • Anger
  • Stress
  • Depression
Mensline Australia
Create Foundation

Create Foundation

CREATE Foundation is the national consumer body representing the voices of children and young people with an out-of-home care experience. They run programs and services across all Australian states and territories for children and young people in foster care, kinship care, and residential care.

Their research reports and articles, submissions and policy development allow them to advocate for a better care system. They have a lot of great resources for children and young people!

Raising Children Network

Raising Children Network provide up-to-date, evidence-based, scientifically validated information about raising children and caring for parents or carers.

They describe and explain various parenting methods and options and let people choose for themselves, depending on what suits their circumstances.

They give people tools and practical ideas to apply in their own situations.

Raising Children
Skip to content